Data Privacy

We review this Privacy Statement regularly. Occasionally we may need to make changes or additions to this Statement that may affect how we handle your data. We will indicate on this page when the Privacy Statement has changed so please refer to this link for the latest version.

This Privacy Statement was last reviewed and updated in April 2017.

What information will Cambridge Fibre collect?

During our relationship with you we may collect personal information, such as your name, address, telephone, email and other contact details, and any other information relating to you which you may provide.

How do we use this information?

Your personal information may be processed for purposes including: (i) administering our relationship with you; (ii) providing any goods, services or information you have requested; (iii) providing you with information about our products and services; and (iv) for auditing usage of the web site.

Cambridge Fibre sometimes needs to engage other companies to provide our services to you and/or fulfill other obligations. Your information will not be disclosed to any third parties except where we have your approval or where this is necessary and in accordance with applicable law.

The transmission of data via the internet is not completely secure and, as such, is at your own risk. Although we will do our best to protect your personal data, e.g. through encryption, password protection or limiting access to your information, we cannot guarantee the security of information transmitted to our website.

Cambridge Fibre has policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to information about you have received adequate training.

Updating or deleting your personal information

When you register online for any of our products or services, you will be able to view and update your personal information by logging onto the site and following the relevant instructions. To ensure any details we hold about you remain accurate, please update your personal information if it changes.

If you close your account we may, for limited periods and in accordance with applicable law, retain some personal information in order to comply with legal obligations or for other proper purposes, such as collecting outstanding debts or resolving disputes.

When you request to be removed from certain marketing offers, you will, in accordance with applicable data protection laws, be added to the relevant suppression list to ensure your request is complied with. All personal data is processed in line with the requirements of applicable data protection laws, for example in the UK the Data Protection Act 1998.


The processing of personal data for marketing purposes is carried out in line with national legislation and the EU Privacy and Electronic Communications Directive (2002/58/EC as amended by EU Directive 2009/136/EC). Occasionally, we may contact you with information about other products and services which we think may be of interest to you. However, we will only do so when you have given your prior consent to being contacted in this way and/or subject to relevant legal requirements.

If you no longer wish to receive marketing information, please contact us either by e-mail or at the address listed below.

Monitoring and recording of calls

Your telephone calls to us may be recorded for the purposes of staff training and service quality and subject to applicable law. Calls that are recorded for these purposes will be kept secure, will not be disclosed outside our company, other than for operational purposes, and will be deleted in accordance with our policies and relevant legal requirements.

How we use cookies and similar technologies

When you visit our web site we may send a ‘cookie’ to your computer. Cookies are files that store information on your hard drive or browser. They enable our web site to identify your computer, and recognise that you have visited before. Cookies themselves do not contain any personal information. However, we may link the information we store in cookies to any personally identifiable information you submit while on our site.

Cookies help us understand which sections of our web site are the most popular, as they help show which pages are being visited and how long for. This helps us to improve our web site with more relevant and accessible information. For example, cookies allow us to ensure that the information displayed on your next visit to our web site will match up with your user preferences.

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our site.

From time to time we may also use other technologies to log and collect data in order to analyse traffic to our web site. These technologies will regularly only allow for an anonymous notice of your visit to be generated. However, in some instances they may allow us to obtain details about your IP address and to track visits to our web site. In conjunction with cookies, this will enable us to identify what portions of our Websites are of interest to our visitors and to help us provide you with tailored information from our Websites.

Your rights

You have a right to request a written copy of the personal information Cambridge Fibre holds about you (we may, in accordance with applicable data protection laws, charge a small administrative fee for this) and to have any inaccurate information about you corrected. You also have the right to request we stop using your details for marketing activities and other promotional activities. You may have further rights regarding the processing of your personal data under applicable law. In case you wish to exercise any such rights, please note the contact information below.

Contact information

The data controller is Cambridge Fibre Networks Ltd . Requests for further information about our Privacy Statement can be sent to:

Attn: Data Protection Adviser
Cambridge Fibre Network Ltd
21 Signet Court